Innovative Electronic Service Solutions

Innovative Electronic Service Solutions, LLC located in Harrisburg, PA, has built a solid reputation for delivering turn-key service solutions for our clients; 3rd party warranty administrators, retailers, & OEM’s. Our philosophy is to provide clients seeking to outsource a program with an exceptional and uncompromising level of service while building value into the process.

How do we build value into our services?

The answer is really twofold. By running a lean organization, capable of quickly adapting to the rapidly changing needs of our clients, IESS provides clients with a higher degree of flexibility—bypassing the “paralysis through analysis” syndrome inherent in many larger service center models.

This results in a reduction in the time it takes to implement a new program or make changes to an existing one. The benefit to the client is they can focus on other elements of their business, and can rely on IESS to manage the day-to-day service operation.

Key Service Components Include:

Product Fulfillment: Provide clients with comprehensive product fulfillment and distribution, including customized packaging solutions.

Quality Repair & Refurbishment of Product
Stringent Quality Control

3-Way Shipping: Transition to a nationwide in-home service program for the 48 contiguous states by offering your customers a hassle free point-to-point shipping solution.
Reverse Logistics
90-Day Warranty
48-72 Hour Turn-around For Repairs
Volume Discounts
Net Accounts For Corporate Clients
Products Serviced: ALL DBS satellite product, including stand-alone and satellite compatible DVR & HDTV receivers, Laptop & PC computers, and other consumer electronics.
24/7 Call Center & Nationwide Field Service Network Support

New Product Rollout & Upgrades (Nationwide)
Software & Hardware Installation
"Can Do!" Attitude