Digital Satellite System DBS FTA Repair

Q: Can IESS replace the hard drive in my TiVo, DVR, PVR, or Replay TV receiver?

A: Yes, IESS does replace hard drives. In addition IESS can, at your request and for an additional cost, upgrade your hard drive to a larger capacity unit to significantly increase record time.

Q: The HDMI output on my HR10-250 isn't working. Can IESS repair this defect economically?

A: Absolutely! IESS can repair the HDMI output on your receiver.

Q: If the HDMI output on my HR10-250 DVR is not working, do I need to send the entire receiver in for repair?

A: Not at all. If you are familiar with working on PC-type equipment, the HDMI card can be easily removed and sent to IESS for repair. With removing the HDMI card, you would save money on the repair since we won't need to process and test the entire receiver. The cost for this repair is just $79.00, and you can enjoy your HR10-250 while the HDMI card is being serviced because your receiver will still output video on the component & composite outputs without this card! WARNING: We do not recommend this procedure for those who are not competent in working around power supplies. Even when the receiver is unplugged, the potential exists for electrical shock and injury if the power supply is mishandled.

Q: Does a hard reset actually correct many of the problems customers have with their satellite equipment?

A: By unplugging your satellite receiver for periods ranging from a few minutes to 30 minutes, you will in many cases eliminate the symptom. If the problem persists, then send the satellite receiver to IESS for a quick and high-quality repair.

Q: If my satellite receiver isn't working, can I move it to a different location in my house, where I have additional satellite cable connections, to see if the receiver is the problem?

A: This is actually a great method for troubleshooting the problem. By moving your satellite receiver to another location in the house during troubleshooting, you will more quickly isolate the problem. This is especially effective for problems such as a signal or modem related symptom. If the problem persists, then send the satellite receiver to IESS.

Q: My receiver won't call back to the program provider to download. Can this be repaired?

A: Absolutely! This is typically caused by a defective component in the modem circuit.

Q: My receiver is displaying the message "Searching for Satellite Signal". Can this be repaired?

A: There are many causes for this symptom, but generally the defective parts can be quickly isolated and replaced to restore normal signal.

Q: If my receiver displays just odd or even channels, what can be done to correct this problem?

A: Most common causes for this problem are defective components in your LNB power supply circuit. This can be repaired and normal operation restored. Although the LNB at your dish can cause this symptom also, it is typically the receiver that has been damaged by an electrical storm.

Q: Each time I run the modem test, I get a message "Check Phone Connections". Can this be repaired?

A: This can be repaired. It is important not to ignore this defect, because by restoring this circuit to normal operation your receiver's ability to download PPV information to the program provider will be restored.

Q: When I attempt to power up my receiver by pressing the "Power" or "On/Off' button, nothing happens. What is causing this and can it be repaired?

A: Usually the cause of this symptom is either power supply or system control related, and this can usually be repaired.

Q: My Audio doesn't work. Can this be repaired?

A: This is not a common problem, but in most cases can be quickly repaired.

Q: When I turn my receiver on, it doesn't display a picture. What is causing this?

A: There are many causes for this symptom, but typically it is related to a defective component in the video processing circuit. Our technicians are very familiar with this symptom and can quickly isolate and repair the cause.

Q: I am getting a message to "Insert a Valid Access Card". Can this be repaired?

A: The cause of this particular problem can be many things, but we have the extensive experience to quickly correct the cause.

Q: Why should I send my consumer electronics product to IESS?

A: IESS is a state of the art facility with dedicated and goal oriented employees who are dedicated to providing our customers with the absolute best service available in the consumer electronics repair industry. We offer our customers the best value with our world-class service and quality. Lastly, we always strive to provide our clients fast turn-around times, and usually ship product within 24-48 hours upon receipt.

Q: Wouldn't it be better for me to just purchase a new system if mine is not working?

A: Not necessarily. In many cases the receivers can be repaired for far less than what you would pay for a new replacement. In addition, the current models of receivers available may not have the features and functions you've come to depend on.

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